Privacy Policy

1. Introduction

Welcome to Breeze Industries. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how Breeze Industries ("we," "our," or "us"), located at Shop No 15, Diamond Business Arcade, Varachha Road, Surat, Gujarat 395006, India, collects, uses, discloses, and safeguards your information when you visit our website or use our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

We collect various types of information in connection with the services we provide. The information we may collect includes:

Personal Information

• Contact Information: Name, email address, phone number, mobile number, and physical address
• Business Information: Company name, designation, industry, and business requirements
• Communication Records: Messages, inquiries, and correspondence you send to us via contact forms, email, or other channels
• Transaction Information: Purchase history, order details, billing information, and payment records

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, time spent on pages, links clicked, search queries, and navigation patterns
• Location Data: General geographic location based on IP address or precise location if you grant permission
• Cookie Data: Information stored through cookies and similar tracking technologies (see our Cookies section)

Information from Third Parties

We may also receive information about you from third-party sources including business partners, social media platforms, public databases, and referral sources, which we combine with information we already have about you to improve our services and communications.

3. How We Use Your Information

Breeze Industries uses the collected information for various legitimate purposes to provide and improve our services:

• To process and fulfill your orders and service requests
• To communicate with you about your inquiries, orders, and account
• To send promotional materials, offers, and marketing communications (with your consent)
• To personalize your experience on our website and tailor content to your interests
• To analyze usage patterns and improve our website, products, and services
• To conduct market research and gather feedback on our products and services
• To comply with legal obligations and resolve disputes
• To prevent fraud, protect security, and maintain the integrity of our systems
• To send administrative notifications such as changes to our policies or terms
• To provide after-sales support, technical assistance, and customer service

4. Notification and Communication Consent

Types of Communications

When you consent, we may communicate with you through the following channels:

• Email: Promotional offers, newsletters, product updates, and service notifications
• SMS (Short Message Service): Order confirmations, delivery updates, and promotional messages
• WhatsApp: Customer support, order updates, and business communications
• OBD (Outbound Dialing): Automated voice calls for important notifications and offers
• Google RCS (Rich Communication Services): Enhanced messaging with rich media content
• Push Notifications: Real-time updates and alerts through our digital platforms

Opting Out of Communications

You retain the right to opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any email we send
• Replying "STOP" to any SMS message
• Contacting us directly at info@breezeindustries.shop
• Calling us at +91 97332 55579

Please note that opting out of marketing communications will not affect transactional communications related to your purchases or service requests, which are necessary for us to fulfill our contractual obligations.

5. Data Sharing and Disclosure

Breeze Industries does not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: Trusted third-party companies that assist us in operating our website, conducting business, or serving our clients, subject to confidentiality agreements
• Business Partners: Authorized partners who help us deliver products and services to you, with appropriate data protection safeguards in place
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of Breeze Industries, our clients, or others
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction

All third parties with whom we share data are required to maintain appropriate data protection measures and may only use your information to perform specific services on our behalf.

6. Data Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmission between your browser and our servers
• Secure server infrastructure with regular security audits and vulnerability assessments
• Access controls and authentication mechanisms to restrict data access to authorized personnel only
• Regular employee training on data protection best practices and privacy requirements
• Incident response procedures to promptly address any potential data breaches

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings for a personalized experience
• Analyze website traffic and usage patterns to improve our site
• Provide targeted advertising relevant to your interests
• Enable social media features and third-party integrations

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Functional Cookies: Enable enhanced functionality and personalization

8. Your Rights and Choices

Under applicable data protection laws, including the Information Technology Act, 2000 and its amendments, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Right to Portability: Request transfer of your data to another service provider in a structured format
• Right to Object: Object to the processing of your personal information for specific purposes
• Right to Withdraw Consent: Withdraw consent for processing activities that rely on your consent at any time

To exercise any of these rights, please contact us at info@breezeindustries.shop. We will respond to your request within 30 days.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the purpose for which it was collected:

• Customer account information: Retained for the duration of the business relationship plus 7 years
• Transaction records: Retained for 7 years for legal and tax compliance purposes
• Marketing preferences: Retained until you opt out or request deletion
• Website analytics data: Retained for 26 months in anonymized form

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.

10. Children's Privacy

Our services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 18, we will promptly delete such information. If you believe we have collected information from a minor, please contact us immediately at info@breezeindustries.shop.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email if the changes are significant (if you have provided your email)
• Post a prominent notice on our website for a reasonable period

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us: